Stop Marketing.

Start Engaging.

Tag Archives: podcast


#182: Fourth Place Is Killing Us

Subscribe on iTunes
Google Play
RSS Feed

Emma, Official Sponsor of the UnPodcast

Continue reading

#177: An Ever-Expanding Episode

Subscribe on iTunes
Google Play
RSS Feed

Emma, Official Sponsor of the UnPodcast

Continue reading

#176: My Opinion Is (and Is Not) My Own

Subscribe on iTunes
Google Play
RSS Feed

Emma, Official Sponsor of the UnPodcast

Continue reading

#175: Podcasting Is So Intimate

Subscribe on iTunes
Google Play
RSS Feed

Emma, Official Sponsor of the UnPodcast

Continue reading

#048: I Can’t Believe You Leveraged THAT

Subscribe on iTunes
RSS Feed

On this episode of the UnPodcast, we talked about audio and other content formats, how to repurpose content, and why cassette tapes aren’t always a bad thing.

We also played a game of “should you leverage that?” which ran the gamut from holidays such as Halloween to untimely deaths in airport parking lots.

Continue reading

#047: If You’re Going to Complain, Don’t Do it on a Voicemail

Subscribe on iTunes
RSS Feed

On this episode of the UnPodcast, we talked about how to win customers for life, right and wrong ways to complain if you’re unhappy with the service you receive, and the over the top behavior of a restaurant owner in response to a negative Yelp review.

We also discussed issues that “kids these days” face compared to when we’re growing up, and how parents should handle it. Continue reading

#40: Why Going Viral Shouldn’t Be Your Goal

Subscribe on iTunes
RSS Feed

On this episode of the UnPodcast, we discussed the inappropriateness of people publicly putting people’s appearance down on social media, and why it’s never a good idea to do so.

We also discussed the obsession that people have with having their content go viral, and why going viral doesn’t really matter and shouldn’t be your goal. Continue reading

#039: The Best Way to Upset and Insult Loyal Customers

Subscribe on iTunes
RSS Feed

On this episode of the UnPodcast, we covered two primary topics: loyalty programs, and restaurant tipping. Among other things we discussed what businesses REALLY need to do to increase customer loyalty and when loyalty programs backfire and leave a bad taste in the mouth of customers.

We also talked about an inappropriate response from one restaurant to a tip that consisted of $5 worth of change in a baggie.

Continue reading

#038: How to Provide Awesome Customer Service Without Being Creepy

Subscribe on iTunes
RSS Feed

On this episode of the UnPodcast, we talked about a recent experience at a restaurant where the server went beyond being polite in a way that was just plain wrong. We also discussed how retail customers should be treated, the issue with data that is collected on customers, and whether or not customer surveys are effective.

Continue reading

#037: How to Reach Out to Influencers without Being Ignored

Subscribe on iTunes
RSS Feed

On this episode of the UnPodcast, we talked about both right and wrong ways to reach out to influencers. Most people giving out advice for how to do this are PR companies, rather than influencers themselves, so we took this opportunity to talk about what it looks like on our end. We shared examples of people who have reached out to us in wrong ways, and also gave examples of those who reached out to us in ways that motivated us to do what we could to help them.

Continue reading