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Tag Archives: loyalty programs

#039: The Best Way to Upset and Insult Loyal Customers

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On this episode of the UnPodcast, we covered two primary topics: loyalty programs, and restaurant tipping. Among other things we discussed what businesses REALLY need to do to increase customer loyalty and when loyalty programs backfire and leave a bad taste in the mouth of customers.

We also talked about an inappropriate response from one restaurant to a tip that consisted of $5 worth of change in a baggie.

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