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Tag Archives: etiquette


#84: Un-Necessary Anger and Un-Expected Kindness

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Emma, Official Sponsor of the UnPodcast

Also sponsored by:
VistaPrint: Enter the code “unpodcast” at checkout.

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#077: Airline Travel Joys and Woes

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On this episode of the UnPodcast we discussed the good, bad and ugly of airline travel. Among other things we share both heartwarming and gut wrenching stories of how airline employees and fellow travelers enhanced or ruined the experience of others.

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#067: Social Marketing for Colleges and Universities

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On this episode of the UnPodcast we told the story of a college principal that responded in an unexpected way to a tweet by one of his students and the positive effect his tweet had on the entire community.

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#065: When it’s Right to Name and Shame People

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On this episode of the UnPodcast, we discussed LEGO’s bad move on offering beauty tips for young girls, and the backlash they experienced as a result. We also chatted about what Twitter sucks at, and why at one time, even Scott left Twitter.

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#062: The Convergence of Kids, Parenting and Business

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On this episode of the UnPodcast we talked about a mistake that Quaker Oats made that caused quite a stir, and insulted a number of people, including parents of children with allergies.

We also discussed the importance of websites being mobile optimized, and what businesses often focus on instead, to their detriment.

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#054: That’s Not Funny: What Makes Humor Offensive

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On this episode of the UnPodcast we started off by talking about the good and bad of the holiday season, how businesses should handle political correctness, and what makes a tweet bad.

We also discussed how immigrants can use checking in on social media to prove residency, and why we stopped checking in to restaurants and other places on social media.

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#053: Before You Send that Tweet. . .

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On this episode of the UnPodcast, we talked about the whole new world of digital boundaries, and how we’re happy that social media wasn’t around when we were growing up.

We also discussed how brands should handle both negative and positive feedback on media, and what you should do before you send that tweet (or email) that you may regret.

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#048: I Can’t Believe You Leveraged THAT

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On this episode of the UnPodcast, we talked about audio and other content formats, how to repurpose content, and why cassette tapes aren’t always a bad thing.

We also played a game of “should you leverage that?” which ran the gamut from holidays such as Halloween to untimely deaths in airport parking lots.

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#038: How to Provide Awesome Customer Service Without Being Creepy

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On this episode of the UnPodcast, we talked about a recent experience at a restaurant where the server went beyond being polite in a way that was just plain wrong. We also discussed how retail customers should be treated, the issue with data that is collected on customers, and whether or not customer surveys are effective.

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#037: How to Reach Out to Influencers without Being Ignored

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On this episode of the UnPodcast, we talked about both right and wrong ways to reach out to influencers. Most people giving out advice for how to do this are PR companies, rather than influencers themselves, so we took this opportunity to talk about what it looks like on our end. We shared examples of people who have reached out to us in wrong ways, and also gave examples of those who reached out to us in ways that motivated us to do what we could to help them.

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