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Tag Archives: Customer Service


289: All Smiles

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In today’s episode, we’re putting on big smiles so that we can talk about some terrible things. Kids are going back to school; accidentally MAGA; Forever 21 makes a pretty big faux pas; and Macy’s serves up platefuls of shame. All this and more! Come share in the poutrage.

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284: A Chicken/Egg Situation

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In today’s episode we wax philosophical due to a recent excursion to buy a new car. We also talk about lasik and glasses; how a shaming tactic backfired; and why Netflix can’t be compared to theaters. All this and more!

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276: Travel Horror

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In today’s episode we share the horror that was Scott’s last week, and how it reminds us to complain less. But first we warm up with stories about Damian Lillard’s greatest shot; AirPods lost in a stool; and anti-foodstagramming plates. All this and more!

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272: Monster PCs and Vigilantes

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In today’s episode we reminisce about something very important: Scott’s birthday. We also talk about Know-It-All Nikki; how a Delta Flight Attendant went viral; vigilante scooter removal in San Diego; and Toronto’s new Poop Cafe… seriously. All this, a made-up word, and more!

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249: Full of Wonky Cheese Pizza

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In today’s episode, we’re full of cheesy goodness. We talk about the infectious laughter caused by Wonky Donkey; how Millennials are killing grilled cheese sandwiches; the single best pizza delivery of all time; and how MEC let people down… apparently. All this and more!

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#239: Our UnPodcast Adventure Begins… Again!

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We’re taking a little bit of time off this summer for family time, but we don’t want you, our loyal seven listeners, to miss out. So we’re revisiting some of our favorite episodes over the next few of weeks. This is a special rebroadcast of Episode #1 with our special guest… us!


For Episode 1, our UnAdventure begins with the most valuable thing an entrepreneur can have, and ends on Jug Mountain. Just the podcast ride you’ve been waiting for.

Hear what Alison thinks about a customer faking the grossest product shipment ever and who Scott thinks you should never mess with online.

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229: Good Eats

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In this episode we’re not slinging mud, we’re slinging food. We talk about Wes from Wynn (You want to know Wes); totally fake ice cream and lawsuits; the kind of crazy you can only get from lots of choices; mason jar chicken in the dishwasher; and Big Food’s really big problems. All that and so much more!

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224: Aggressive West Coast Seagulls

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In this episode, we explain why you should never leave a suitcase full of pepperoni on your hotel balcony. We also talk about breaking old habits in Vegas; T-Mobile’s latest lawsuit; the blackest black and pinkest pink; what happens when you invest in customer service. All this, a listener question and so much more.

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222: Luck, Timing, Skill, and Alison

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From traveling mailboxes, shower screens, ESPN’s Reply-Allpocalypse, a Starbucks big oops, and liars on LinkedIn, you have to have at least one of the four essential ingredients for success: Luck, Timing, Skill, and Alison.

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220: No Toiletries At Tim Horton’s

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In this episode we roll back the rim at our favorite Tim Horton’s and discuss Scott’s impending birthday month. We also talk about Stan Aubie’s lost PIN; the difference, or lack of, being rude and being French; what happens when Huawei entices good reviews; McDonald’s Stunt Logos; how Alaskan Airlines helped to preserve dignity. All this, a made-up word and so much more!

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