Stop Marketing.

Start Engaging.

Tag Archives: Customer Service


#239: Our UnPodcast Adventure Begins… Again!

Subscribe on iTunes

RSS Feed

UNPODCAST_iTUNES GRAPHIC
We’re taking a little bit of time off this summer for family time, but we don’t want you, our loyal seven listeners, to miss out. So we’re revisiting some of our favorite episodes over the next few of weeks. This is a special rebroadcast of Episode #1 with our special guest… us!


For Episode 1, our UnAdventure begins with the most valuable thing an entrepreneur can have, and ends on Jug Mountain. Just the podcast ride you’ve been waiting for.

Hear what Alison thinks about a customer faking the grossest product shipment ever and who Scott thinks you should never mess with online.

Continue reading

229: Good Eats

Subscribe on iTunes
Google Play
RSS Feed

In this episode we’re not slinging mud, we’re slinging food. We talk about Wes from Wynn (You want to know Wes); totally fake ice cream and lawsuits; the kind of crazy you can only get from lots of choices; mason jar chicken in the dishwasher; and Big Food’s really big problems. All that and so much more!

Continue reading

224: Aggressive West Coast Seagulls

Subscribe on iTunes
Google Play
RSS Feed

In this episode, we explain why you should never leave a suitcase full of pepperoni on your hotel balcony. We also talk about breaking old habits in Vegas; T-Mobile’s latest lawsuit; the blackest black and pinkest pink; what happens when you invest in customer service. All this, a listener question and so much more.

Continue reading

222: Luck, Timing, Skill, and Alison

Subscribe on iTunes
Google Play
RSS Feed

From traveling mailboxes, shower screens, ESPN’s Reply-Allpocalypse, a Starbucks big oops, and liars on LinkedIn, you have to have at least one of the four essential ingredients for success: Luck, Timing, Skill, and Alison.

Continue reading

220: No Toiletries At Tim Horton’s

Subscribe on iTunes
Google Play
RSS Feed

In this episode we roll back the rim at our favorite Tim Horton’s and discuss Scott’s impending birthday month. We also talk about Stan Aubie’s lost PIN; the difference, or lack of, being rude and being French; what happens when Huawei entices good reviews; McDonald’s Stunt Logos; how Alaskan Airlines helped to preserve dignity. All this, a made-up word and so much more!

Continue reading

219: Real-Time Podcasting

Subscribe on iTunes
Google Play
RSS Feed

In this episode – recorded exactly one week later than Episode 218, we promise – Scott is still in pain and Alison was absolutely right about the totally made-up word: bush league. Also in this episode we talk about a very personal American Airlines story with two sides; the advent of thrift-store fashion; why there won’t be as much knocking on doors in Ontario; the Flamin’ Hot story of Richard Montañez; and the possible dark side of Vero. All this, a made-up word and so much more!

Continue reading

#207: A Bunch of [email protected]!

Subscribe on iTunes
Google Play
RSS Feed

In this episode of the UnPodcast, we have a bunch of people being really… well… crappy! We talk about Mario Batali issuing apologies and recipes; Apple finally admits what most people knew; and losing points and benefits just because. All this with a made-up word and a listener question!

Continue reading

#205: 204 More Episodes Than We Expected

Subscribe on iTunes
Google Play
RSS Feed

In this episode of the UnPodcast, we wrap up our “Live From the Front Room Series” (or do we????). We talk about Scott’s UnResolutions (what? 46 5K Runs isn’t enough for you people?); why Waffle House is a real need, and not just the best food ever; IKEA wants frame DaVinci; Taylor Swift has a great idea for selling tickets, except it doesn’t work at all. All this, made-up words, a listener question and more as we get ready for 2018!

Continue reading

#203: Streamlined Drivel

Subscribe on iTunes
Google Play
RSS Feed

In this episode of the UnPodcast, we’re coming to you again live from our home library. We’re back live on Facebook and talking about shots fired during our last episode; more things millennials are… wait, reviving? not killing?; expensive Squish gummies; HQ’s CEO goes a little off the rails; a woman returns a kindness to a good samaritan; a made-up word, a listener question and absolutely nothing else.

Continue reading

#192: Black-Market Verified

Subscribe on iTunes
Google Play
RSS Feed

Emma, Official Sponsor of the UnPodcast

Continue reading