Stop Marketing.

Start Engaging.

Category Archives: Engagement


The Awesomeness of Being a 2.0 Author

I don’t know how authors did it years ago. You pour your heart and soul into a book, it hits the shelves and you hope people like it.

I’m such a spaz that I don’t think I could handle the lack of immediate validation and/or rejection.

I’ve been amazed since UnMarketing came out. The immediacy and coolness of tools has blown my mind. Waking up everyday and reading tweets in real time about people reading the book makes me smile. Every. Day. It’s the passive conversation our readers are having with each other that was untappable (my new word) previously.

Twitter mentions

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The Five Words That Kill Your Blog

You’ve done the hardest parts of writing a blog post: Gotten the reader to your site, evoked a strong enough emotion to make them feel they need to add to the discussion and leave a comment, and they submit it and see this:

“Your comment is awaiting moderation”

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7 Tips On How to Make Your Conference Panel Rock

Pubcon Keynote Panel

“The whole is greater than the sum of its parts.”
— Aristotle

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Revenge of the Social Media Nerds

"On my command, unleash Twitter"

One of the things I love about social media is people stand-up for each other. The art of “having your back” has returned. As very recent examples show:

1. The Cooks Source Revenge: Editor uses someone else’s recipe/article, writer takes exception, editor sends condescending reply, citing that all the internet tubes are “public domain” and she should charge her for using the article. UNLEASH THE GEEKALANCHE! If you Google “Cooks Source” you can see this turned into a worldwide story. Advertisers were bombarded with calls and emails to pull their support from the magazine.

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Caring About Your Customer Service Screw-Ups

People seem to think Customer Service and Marketing are separate departments. I say they go hand in hand. There is no better way to increase or decrease your brand impression than through customer interaction. Every person in your company is a marketer, especially those on the front-lines.

Purple Pie Man FTW!

Not an actual image of the chef

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Telesummits: You’re Doing Them Wrong – Video

Originally I was going to call this post The Bus Ride, Best Guy and the Bald Spot, since I hopped on a 6 hour round trip bus ride while I’m in NYC, to get to PA to see the best guy I know and he shows you his bald spot, but dang nabbit, that takes too long to explain.

This get-together has been over 5 years in the making (we had never met in person), so Michael Port and I decided to film us chatting about one of our biggest online pet peeves: being asked to speak on telesummits. Have a look:

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Why I Changed My Coffee Religion

The following is an excerpt from my new book “UnMarketing: Stop Marketing. Start Engaging” due to hit the shelves September 7th!

SXSWi FTW!

Scott BC (before coffee)

I have a morning ritual that I know many of you share. Coffee around here is a bit like a religion. You choose your brand, you pick your favorite, and then you stick with it. In the Toronto area, Tim Horton’s is the church of coffee. It is a part of the culture up here, part of the vocabulary. When you say you’re going for coffee you go to ‘‘Tim’s’’ or you’re going to go to ‘‘Horton’s’’

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50,000 Tweets and All I Got Was Everything

Recently I surpassed the 50,000 tweet mark.

Holy monkeynuts.

That’s roughly 5,000,000 characters of typing, assuming an average of 100 characters a tweet.

And it’s been worth every one of them.

So the question is why? I’ve practically written enough on Twitter for five books, am a member of the 50/50 club (50k tweets, 50k followers) (I totally just made up that club right now. You’re welcome. I’m like the Jose Canseco of Twitter when he joined the 40/40 club in baseball, except I doubt I’ll be making an appearance on celebrity boxing anytime soon)

It’s not the fact that I’ve spouted off on Twitter 50,000 times, it’s the content of those tweets. The majority of them have been conversations. If you take a look at my stats you can see that almost 75% of my tweets have been replies. Over 37,000 of my tweets have been points of conversation. That’s why Twitter works for some and not for others. Twitter is a conversation.

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Social Media Success for Non-Profits – Video

Ever since I graduated college and started my very short career of working for someone else at Goodwill Toronto, I’ve always had a soft spot for non-profit and charity.

Yesterday I spoke at Digital Leap, a “Digital Conference for Non-Profit Marketers and Fundraisers” where I talked about Social Media Success for Non-Profit. The entire session is below. I’ve also created an iPod/iPhone version for those that would like to watch it on the go.

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How to lose friends and tick off people on FaceBook

An open letter to all my friends in the social media consultant/guru game,

Please stop.

You’re steering people the wrong way.

You sell yourself as social media consultants, the ones that can show you the way and then fark it up.

I beg of you to stop.

Go back to teaching Internet marketing from the old days, I could at least ignore you then. I talk to you at conferences, share the stage but I can’t listen to you up there any longer spewing “tips” that hurt people and their relationships.

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