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248: Deliverers of Justice

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In today’s episode, we’re delivering justice in the form of well-thought out reflections and witty banter. We talk about why the need for shipping insurance might be a bad sign for your company; the best waiter ever; what is the Service Recovery Paradox and why it matters; why Scott was so excited to cater a lunch; and why we won’t be getting a Google Home Hub. All this and more!

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Other topics include:

  • [00:00:00.00]Emma Sponsorship Mention
  • [00:00:31.26]Intro-gestion & Overview
  • [00:01:51.15]Emma Sponsorship Mention
  • [00:02:08.09]Shipping Insurance Story
  • [00:07:19.09]Best Waiter Ever
  • [00:08:38.09]The Service Recovery Paradox
  • [00:13:47.12]Emma Sponsorship Mention
  • [00:14:16.01]EZCater
  • [00:17:31.25]Google Home Hub
  • [00:23:17.28]Made-Up Word: Distraccident

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Mentioned In This Episode

Best Waiter Ever

The Service Recovery Paradox

Business Catering Made EZ

How Google’s new Home Hub compares to the Echo Show and Facebook Portal