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#057: Leader vs. Manager: Which One Are You?

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On this episode of the UnPodcast we discussed the difference between leaders and managers, and the one simple act that can change bad employee behavior.

Scott also shared the story of an experience he had more than 20 years ago, that has stuck with him ever since.

Other topics include:

[00:02:25.26] Stolen undies
[00:03:59.27] A social litmus test
[00:04:40.11] The wrong time to get after employees
[00:06:45.14] What to do when your goal is to end bad employee behavior
[00:08:24.22] It all comes down to respect
[00:08:52.02] The difference between a manager and a leader
[00:09:26.17] A story that’s stuck with Scott for more than 20 years
[00:12:52.05] How one simple act can turn around bad employee behavior
[00:19:59.12] Why reviews matter
[00:20:39.13] Why “the customer is always right” is not true
[00:21:26.23] Outrage Outreach (Page 115 of UnSelling)
[00:26:43.10] Standing up for people virtually

  • And so much more. . .

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    Shame and resentment are not good leadership techniques. [Tweet This]

    Praise in public, reprimand in private. [Tweet This]

    Leader is not a self-titled position. [Tweet This]

    Entrepreneur is Latin for unemployable. [Tweet This]

    When you give praise in public, you put someone else ahead of yourself. [Tweet This]

    Stories are the best marketing. [Tweet This]

    Items mentioned in this episode

  • UnSelling
  • UnPodcast #014 (Liberty Bottleworks)
    Video provided by: AtomicSpark
    Audio recorded by: Wayne Cochrane Sound