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#043: How to Turn a One-Star Review into a Five-Star Review

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On this episode of the UnPodcast, we talked about how to make an unforgettable, positive impression on someone, and how companies should handle negative reviews on sites such as Yelp.

We also discussed how this podcast is good for our health – and then undid all the goodness during the show, by eating a tasty treat left on our front porch.

Other topics include:

  • [00:08:51.10] Scott’s secret for losing weight
  • [00:09:24.21] The struggle of trying to buy a home in Vegas
  • [00:12:22.27] An unexpected delivery left on our front porch
  • [00:14:01.23] Scott’s answer to everything
  • [00:14:15.22] How to make an unforgettable impression
  • [00:17:01.19] How to get an opportunity to pick Scott’s brain
  • [00:17:57.29] How we found the best donut shop in Las Vegas
  • [00:18:29.06] A humorous way one company deals with negative Yelp reviews
  • [00:22:33.15] Terms of service for review sites
  • [00:25:34.08] What kills review sites
  • [00:26:15.24] How to turn a one-star review into a five-star review
  • [00:28:53.24] How companies tend to view angry customers
  • [00:29:28.28] Not everyone has freedom of speech
  • [00:31:31.06] Why nobody has a Yelp problem.
    • And so much more. . .

    You don’t have a Yelp problem. You have a business problem. [Tweet This


    Items mentioned in this episode

    Video provided by: AtomicSpark
    Audio recorded by: Wayne Cochrane Sound