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#036: Divas of the Speaking World

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On this episode of the UnPodcast we talked about a tasteless sign posted in Scruffy Duffies bar in Plano, Texas and the less than stellar response when a customer asked that the sign be removed, about the unprofessional behavior of a Google executive when he was disappointed by the turnout at an event he was supposed to speak at, and the power — and responsibility that we all, as consumers, have.

Other topics include:

  • [00:02:34.16] A tasteless joke
  • [00:07:23.26] A cop out
  • [00:08:09.13] How another bar owner made things right
  • [00:09:20.15] This week’s moron
  • [00:12:21.07] What made me giddy
  • [00:13:05.11] What to do when your hopes and expectations aren’t met
  • [00:14:32.17] Why the number of people in an audience doesn’t matter
  • [00:16:01.10] The difference between a brand effect and an individual effect
  • [00:17:31.10] How the bad behavior of people impacts others
  • [00:18:37.18] What would cause Alison to stop supporting a company she loves
  • [00:22:11.23] The only real power that customers have
  • [00:23:04.00] What makes a company good or bad
  • [00:23:18.24] The responsibility of big companies
  • [00:24:00.15] At the end of the day what we really want
  • [00:25:02.19] What determines community
  • [00:26:23.03] The importance of caring enough to read the small print
  • And so much more. . .

Community is done by actions, not by size of revenue or number of locations. [Tweet This

You can talk, like or tweet, but until you vote with your dollars, there’s no impact. [Tweet This

Items mentioned in this episode

Video provided by: AtomicSpark
Audio recorded by: Wayne Cochrane Sound

  • Excellent podcast, as always. The news about Scruffy Duffies’ careless behavior hits close to home for me, as a woman and as a resident of Plano Texas. Let’s just say this is one of those times when I feel embarrassed to call this place my home.

  • I have not lived in Plano all of my life but this pretty true to how things are run in this town. A church on every corner and a bar across the street with distasteful signs. I look forward to the day I can move as this is a town filled with people who see things only one way, discussion and exploration of topics that are important are typically discouraged. And, when I ask someone to deep dive into a topic I am told I am aggressive =) The South is far from a friendly place and I hope that Plano and other cities can one day challenge the norm and evolve to be a better place to live. The bigger story is that we live in a 24/7 “world of mouth” society that it only takes one person to speak up, tweet, insta and share with a bigger world that will support the request of a customer.