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In this episode of the UnPodcast, we talked about why making one person’s day is your job and in fact is your entire purpose in life and why you should be the “Disney” of your industry.
Being great at what you do doesn’t come from a policy manual, procedure or training, but from who you are.
Awesome is not in the policy manual. [Tweet this]
Other topics include:
Urinal poking incidents
Why sometimes you just need the Dubstep
Bloody incidents at team-building happy hours
The importance of caring about one sale
What marketing is all about
Why, “I’m not Google” isn’t a good excuse for giving subpar customer service
The real job of HR
Why experience has nothing to do with whether or not someone will be a good employee
And so much more. . .
Items mentioned in this episode
Lowering the Bar article
The Most Beautiful Ruined Moment
Video provided by: AtomicSpark
Audio recorded by: Wayne Cochrane Sound