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#001: Our UnPodcast Adventure Begins!

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For Episode 1, our UnAdventure begins with the most valuable thing an entrepreneur can have, and ends on Jug Mountain. Just the podcast ride you’ve been waiting for.

Hear what Alison thinks about a customer faking the grossest product shipment ever and who Scott thinks you should never mess with online.

Other topics include:

  • Why QR codes kill kittens
  • What is, and is not, trademark infringement
  • The dumbest move we’ve seen on the Internet. EVER.
  • How to handle false accusations about your brand
  • The importance of good reviews on your site
  • When to walk away from a problem customer
  • How to determine the difference between a troll and a customer with a legitimate complaint
  • When to give a refund even if the customer is wrong
  • How we’ve scared the crap out of brands
  • Why it’s important for the people handling social media to have authority to take care of a problem
  • And so much more. . .


    Items mentioned in this episode

  • Beware of Those Who Ask for Feedback: And Other Organizational Constants
  • Beauty and Fashion Tech Post
  • Video of the girl who burned her hair with a curling iron
  • Motrin Moms commercial
  • Summer School movie trailer
    Video provided by: AtomicSpark
    Audio recorded by: Wayne Cochrane Sound