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For Episode 1, our UnAdventure begins with the most valuable thing an entrepreneur can have, and ends on Jug Mountain. Just the podcast ride you’ve been waiting for.
Hear what Alison thinks about a customer faking the grossest product shipment ever and who Scott thinks you should never mess with online.
Other topics include:
Why QR codes kill kittens
What is, and is not, trademark infringement
The dumbest move we’ve seen on the Internet. EVER.
How to handle false accusations about your brand
The importance of good reviews on your site
When to walk away from a problem customer
How to determine the difference between a troll and a customer with a legitimate complaint
When to give a refund even if the customer is wrong
How we’ve scared the crap out of brands
Why it’s important for the people handling social media to have authority to take care of a problem
And so much more. . .
Items mentioned in this episode
Beware of Those Who Ask for Feedback: And Other Organizational Constants
Beauty and Fashion Tech Post
Video of the girl who burned her hair with a curling iron
Motrin Moms commercial
Summer School movie trailer
Video provided by: AtomicSpark
Audio recorded by: Wayne Cochrane Sound