I don’t write this post as a marketer (or UnMarketer).
I don’t own an ad agency and have no idea about the process, the struggle and constraints there are in putting together a national ad campaign.
But I am a customer and have been dining at Swiss Chalet for 30ish years. (For those that don’t know Swiss Chalet it’s a Canadian chain of yummy chicken places, where you typically take old folks for their birthday, holidays etc.. and by old folks, I now include me.)
I recently saw the “Rudolph Swiss Chalet” commercial that turned me off so much from the place that I’ve dined at countless times it actually turns me off the brand entirely (even though I’m hooked on their quarter-chicken dinner, fries and chalet sauce)